Frequently Asked Questions
Can I use VPN Tracker on my iPad or iPhone?
VPN Tracker is now available on iPhone and iPad!
Connect to your VPN on the go on your iPhone or iPad using the new VPN Tracker for iOS app.
- Multiprotocol VPN support
- High speed connections
- Zero-config VPN - thanks to TeamCloud & Personal Safe technology
Where can I manage my VPN Tracker World Connect subscription?
For your Mac:
Visit our website https://my.vpntracker.com and log in using your equinux ID and password.
Open the section "Products & Subscriptions" to find all purchased plans and the term of your subscription.
Click "Payment methods" in the sidebar to manage your subscription.
For iOS:
All Apple subscriptions are managed in iTunes on your computer. This link will bring you directly to the management area for your profile:
https://apple.co/2Th4vqI
When you are using your mobile device:
‣ Go to the App store app. ‣ Tap on your Apple ID. ‣ Click on "Subscriptions." ‣ Choose VPN Tracker World Connect.
Do you collect data about my usage or do you keep any logs?
Data security and data protection are very important topics for us. Because of this we developed VPN Tracker World Connect.
We don't keep any logs about your usage. We don't save any user information about your usage, the duration of your connection or which connections you are using.
As #1 VPN client for Mac, we have many years of experience in data security and VPN.
Does VPN Tracker World Connect have a data limit?
No, there are no data limits or restrictions for VPN Tracker World Connect.
What encryption do you use for World Connect connections?
We use the very latest encryption standard AES-256 with DH-Group 18 (8192 bits) in VPN Tracker World Connect and combine that with hardware-accelerated algorithms for fastest performance.
Is it possible to use WorldConnect with other VPN clients?
VPN Tracker World Connect may be used with the World Connect own Clients for Mac and iPhone/iPad. The VPN Tracker World Connect Clients contains several Features which are not available in regular VPN Clients, for example the automatic selection of the fastest VPN Endpoint.
It is of course also possible to use World Connect with the VPN Tracker 365 App.
It is of course also possible to use World Connect with the VPN Tracker 365 App.
Which countries can I connect to with VPN Tracker World Connect?
You can connect to the following 21 countries:
- Germany
- Austria
- United States
- Australia
- Brazil
- Canada
- France
- Japan
- Luxembourg
- Netherlands
- New Zealand
- Singapore
- Spain
- Sweden
- Switzerland
- United Kingdom
‣ Choose "File" > "New" > "World Connect Destination"‣ Then, choose "World Connect" and "Countries"
‣ Check your country of choice:
How do I change the language settings of my software?
You can change the language of all equinux Software products by changing the language settings of your device. For instance, on the Mac, you can do the following:
‣ Open "System Preferences." ‣ Click "Language & Region."‣ Change to your preferred language by dragging your selected language to the top of the list.
‣ Close your software. For example, with VPN Tracker, you can do so by choosing "VPN Tracker" > "Quit VPN Tracker."
‣ Reopen the software.
What is VPN Tracker World Connect?
VPN Tracker World Connect allows you to work anywhere in the world, while protecting your corporate data from hackers. With VPN Tracker World Connect, you can stay secure and protect all of your online activities even when you are on business trips. Whenever you are using the wifi at the airport, coffee shop, mall, and other public places, your data is open to anyone else on the wifi network. VPN Tracker World Connect will encrypt your data, which means that you are still protected while using public wifi. Also, VPN Tracker World Connect helps you keep your critical data safe, whether you are accessing documents in the cloud or checking your email. You have the option of choosing "Secure Connection," which will automatically find the closest server to you and secure your connection for you when you activate it.
You can even use VPN Tracker World Connect to encrypt your internet traffic through a VPN connection via different countries. Here is a list of countries you can connect to with VPN Tracker World Connect:
How can I check which country the newly assigned IP address is registered in?
After connecting to a country, VPN Tracker World Connect is automatically given an IP address from that location. By clicking on the link below, you will be able to check your location at any time: https://www.whatismyip.com
Underneath "Country" you will see which country your IP address from VPN Tracker World Connect is registered in.
My subscription was not renewed due to an issue with the current payment method. What now?
Apple sends this email if there is a billing issue.
Apple provides information on how to resolve this issue at
https://support.apple.com/de-de/HT203005
How do I cancel my subscription in the App Store?
All Apple subscriptions are managed in iTunes.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
Why are some services displaying the wrong country and not the one selected in VPN Tracker?
The only information available for every IP address is the continent it belongs to, as the registrar that assigned it is known, and its current owner. There is no reliable or authoritative source for the exact geographic location of a computer currently using the address.
Various private companies try to fill this gap by offering GeoIP databases. These databases store a geographical location for any IP address. Some of these databases are just more accurate than other and some of them are just more up-to-date than others. As it's not always possible to determine the exact geographic location of a host and as IP addresses can change owner at any time without further notice, errors in these databases are pretty much unavoidable.
As some content providers tend to block IP addresses as soon as they know these are used by a VPN service, companies offering VPN services have to change IP addresses on a regular basis. Unfortunately IPv4 addresses have become rare and thus companies started to sell so far unused addresses to third parties. This is a common source of errors in the databases which often still attribute these addresses to their previous owner and location. Nonetheless we can assure you that all our servers are really physically located in the country and city they claim to be, regardless what any GeoIP database believes where they are.
If you see errors in a GeoIP database, please drop us a short note, so we can get in contact with the company operation that database to have them fix this mistake. Of course, if you know the company , feel free to also drop them a line, which is often enough to have the error fixed in a timely manner.
How can I cancel my subscription on the App Store?
To cancel or manage a subscription in the App Store, open the App Store, sign in, and click on your account icon in the bottom left corner of the window.
Then, click "View information" in the top right of the window, enter your password if prompted and scroll down until you see the subheading "Manage". Here you will be able to see how many subscriptions you have associated with your account.
Click on "Manage" to view and edit your subscriptions on your Mac.
You can find out more information from the Apple Support website.
Click on "Manage" to view and edit your subscriptions on your Mac.
You can find out more information from the Apple Support website.
How can I start a VPN Tracker trial?
We offer a free 7-day trial of VPN Tracker 365.
To get started, you just need to
- Download VPN Tracker 365
- Create an account
- Verify your email address
How can I manage Apple AppStore or Google Playstore subscriptions?
If you want to view and manage your subscriptions on the Google Playstore, proceed as follows:
Cancel, pause or change subscriptions on Google Play
If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows:
View or cancel subscriptions
Is it possible to activate Family Sharing for VPN Tracker?
Apple Family sharing is not activated for our products.
Is 2FA available for my account?
All equinux accounts support secure two-factor authentication (2FA) as an additional layer of security for your sensitive data.
To set up 2FA for your account, log in to id.equinux.com and go to the tab Multifactor Authentication. Here you will find the QR code / authentication key needed to set up 2FA for your equinux account with your OTP solution.
equinux 2FA supports all major authentication and password apps, including:
equinux 2FA supports all major authentication and password apps, including:
- Google Authenticator
- Microsoft Authenticator
- Twilio Authy
- 1Password
- FreeOTP
- Bitwarden
I am having trouble with a World Connect connection. What can I do?
If you're experiencing issues with your World Connect connection in VPN Tracker, here's what to do:
1. Contact Support
In VPN Tracker, go to the Help menu and select "Contact Support".
In the window that opens:
- Enter "World Connect Issue" in the subject line.
- Describe the problem you're having so our support team can help you quickly.
2. Try These Steps in the Meantime
- If you're using a country-specific connection (e.g. "United States"), try unchecking the "Fastest Destination" option.
- Once unchecked, you can manually choose from the available cities (e.g. New York, Los Angeles, Miami, etc.).
- Try connecting to a different city to see if the issue is specific to one location.
These steps often help resolve temporary connection issues.
I am connected to a VPN server but can't access regional content. What should I do?
Some websites use methods to detect VPNs or track previous sessions, which can prevent access even when it appears you are connected to the correct location. You can try the following steps:
- Confirm your VPN location by checking your IP address. Use a service like WhatIsMyIP.com to make sure World Connect has assigned you an IP in the correct country.
- Restart your browser after connecting to World Connect. Modern browsers may keep DNS-over-HTTPS (DoH) sessions open from before the VPN connection. Restarting ensures all traffic is routed through the VPN.
- Use your browser’s Private Mode (or Incognito Mode). Websites can track previous sessions with cookies. Private Mode ensures your browser starts with fresh cookies, preventing the site from recognising your old session.
- Clear cookies or site data. If Private Mode is not convenient, manually clearing cookies and site data achieves the same effect and prevents the website from recognising your prior session.
- Disable DNS-over-HTTPS (DoH) in your browser. With DoH active, your browser may bypass the VPN’s DNS settings and resolve domains based on your physical location. Disabling DoH ensures DNS queries go through World Connect and reflect the VPN server location.
- Check whether the site blocks VPN traffic in general. Some websites block all known VPN IP ranges, regardless of location. You can test this by connecting to a US server while physically in the US. If access is still blocked, the site may simply prevent VPN usage.
How can I tell if VPN Tracker World Connect is connected on iPhone or iPad?
You can check whether VPN Tracker World Connect is connected directly in the VPN Tracker World Connect app.
Open VPN Tracker World Connect on your iPhone or iPad. If the VPN is active, the app will show the current connection status.
You can also check the iOS VPN indicator: swipe down from the top-right corner of the screen to open Control Center. If the VPN is connected, you should see the small VPN symbol in the status area.
If you are unsure, open VPN Tracker World Connect and check the connection screen. This is the most reliable place to confirm the current VPN status and reconnect if needed.
If the VPN is not active, you may also want to learn how to restart VPN Tracker World Connect or how VPN Tracker World Connect can reconnect automatically.
Open VPN Tracker World Connect on your iPhone or iPad. If the VPN is active, the app will show the current connection status.
You can also check the iOS VPN indicator: swipe down from the top-right corner of the screen to open Control Center. If the VPN is connected, you should see the small VPN symbol in the status area.
If you are unsure, open VPN Tracker World Connect and check the connection screen. This is the most reliable place to confirm the current VPN status and reconnect if needed.
If the VPN is not active, you may also want to learn how to restart VPN Tracker World Connect or how VPN Tracker World Connect can reconnect automatically.
Can I restart VPN Tracker World Connect from iOS Settings?
We recommend restarting your VPN connection from the VPN Tracker World Connect app, not from iOS Settings.
iOS Settings may show the VPN status, but the correct connection controls are available in VPN Tracker World Connect. Open the app, disconnect the VPN, then connect again from inside the app.
If the connection still does not start, make sure your normal internet connection is working, update VPN Tracker World Connect to the latest version, and try again.
If you want VPN Tracker World Connect to reconnect automatically when you open the app, you can turn on Auto Connect in the app settings.
iOS Settings may show the VPN status, but the correct connection controls are available in VPN Tracker World Connect. Open the app, disconnect the VPN, then connect again from inside the app.
If the connection still does not start, make sure your normal internet connection is working, update VPN Tracker World Connect to the latest version, and try again.
If you want VPN Tracker World Connect to reconnect automatically when you open the app, you can turn on Auto Connect in the app settings.
Is it normal for VPN Tracker World Connect connections to stop occasionally?
Yes, a VPN connection may occasionally stop, especially on mobile devices.
On iPhone and iPad, this can happen when your device switches between Wi-Fi and cellular data, joins a captive Wi-Fi network, loses internet access, goes through a weak signal area, or when iOS changes network conditions in the background.
In most cases, you can simply open VPN Tracker World Connect and reconnect.
If the VPN disconnects frequently, check whether your normal internet connection is stable, install the latest VPN Tracker World Connect update, and try connecting again. If the issue continues, contact support from inside the app via Help > Contact Support, as this can include useful diagnostic information for troubleshooting.
You may also want to check how to tell whether VPN Tracker World Connect is connected and how to turn on Auto Connect.
On iPhone and iPad, this can happen when your device switches between Wi-Fi and cellular data, joins a captive Wi-Fi network, loses internet access, goes through a weak signal area, or when iOS changes network conditions in the background.
In most cases, you can simply open VPN Tracker World Connect and reconnect.
If the VPN disconnects frequently, check whether your normal internet connection is stable, install the latest VPN Tracker World Connect update, and try connecting again. If the issue continues, contact support from inside the app via Help > Contact Support, as this can include useful diagnostic information for troubleshooting.
You may also want to check how to tell whether VPN Tracker World Connect is connected and how to turn on Auto Connect.
Can VPN Tracker World Connect reconnect automatically on iOS?
Yes. VPN Tracker World Connect includes an Auto Connect setting in the app settings.
When Auto Connect is turned on, VPN Tracker World Connect will automatically reconnect as soon as you open the app. This is useful if your VPN connection has stopped and you want to get back online quickly without starting the connection manually each time.
To enable it, open VPN Tracker World Connect, go to the app settings, and turn on Auto Connect.
Please note that Auto Connect reconnects when you open the app. If you want to check whether the VPN is currently active, open VPN Tracker World Connect or swipe down to open iOS Control Center and look for the small VPN symbol.
When Auto Connect is turned on, VPN Tracker World Connect will automatically reconnect as soon as you open the app. This is useful if your VPN connection has stopped and you want to get back online quickly without starting the connection manually each time.
To enable it, open VPN Tracker World Connect, go to the app settings, and turn on Auto Connect.
Please note that Auto Connect reconnects when you open the app. If you want to check whether the VPN is currently active, open VPN Tracker World Connect or swipe down to open iOS Control Center and look for the small VPN symbol.