Frequently Asked Questions
My renewal is failing due to a card decline. What can I do?
If your renewal payment is failing because your card was declined, please update the card on file by entering the same card details again as a new payment method.
Even if the card information has not changed, re-adding the card can trigger a different verification process with your bank or card provider. This may help the renewal payment go through if the previous attempt was incorrectly flagged as fraud.
If the payment still fails after updating the card, please contact your bank to confirm that the transaction is legitimate and that online or subscription payments are allowed for this card.
Even if the card information has not changed, re-adding the card can trigger a different verification process with your bank or card provider. This may help the renewal payment go through if the previous attempt was incorrectly flagged as fraud.
If the payment still fails after updating the card, please contact your bank to confirm that the transaction is legitimate and that online or subscription payments are allowed for this card.