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MailChimp offers visual "WYSIWYG" and code-based template editing.

However, as every HTML engine works a little bit differently, we recommend that you stick to Mail Designer for editing, as changes made with MailChimp may cause issues with the look or layout of your designs.

If you need to make any changes, simply re-upload a new version of your design and select it for your MailChimp campaign.

On the other hand if you are a HTML code pro, just edit the HTML code with the MailChimp editor untill it fits your needs. We ask for you understanding that we can't offer support for this.

MailChimp has free and paid plans. Please visit the MailChimp website for more details and exact pricing information.

Mail Designer 365 allows you to send emails directly from within the application using the SMTP procotol.

In order to add your email account, please open the "Mail Accounts" tab in the preferences of Mail Designer, click "+" and enter the information for the account you want to configure. After you have entered all the required information, save the changes and choose this account in the send window.

Follow this step-by-step guide for more information.
The formatting of the custom placeholders can differ depending on the email service provider (ESP) that you are using. For name placeholders, many ESPs will use [NAME] as the placeholder. [NAME] will then be replaced with the name of the recipient. However, this can vary. Some may require you to use [FULLNAME] or a completely different formatting. Please make sure to double-check with your email service provider.

For detailed information of how you can add placeholders for MailChimp, please visit the following page:

For detailed information of how you can add placeholders for Campaign Monitor, please visit the following page:

‣ Download the app.
‣ Go to your downloads folder and find the app.
‣ Drag the app that you downloaded and drop it into the Applications folder.


The software we sell on our website and the version sold on the App Store offer the same design features and purchase options.

There are only two differences:

1. The equinux Online Store will always provide you with a proper purchase invoice, which can be useful for you if claiming the purchase against your taxes.

2. You can access the beta version when you purchase from the equinux Online Store. When you purchase through the Mac App store, you will not have access to the beta version.
HTML/CSS newsletters cannot differentiate between Windows 10 Mail and Outlook, even though Windows 10 Mail and Outlook have different behavior and render the same content differently.

This means that it's only possible to have a newsletter render correctly in either Windows 10 Mail or Outlook 2013, not both. Due to Outlook 2013 being in more widespread use, we decided to provide correct rendering in Outlook 2013.
We understand that some educational customers and enterprises may not be able to purchase a subscription plan.

For those of you unable to purchase a subscription plan due to company guidelines/restrictions, you can purchase Mail Designer 365 with a 1-year term and immediately disable any renewals via my.maildesigner365.

From the point of view of the company, that shouldn't be any different that buying a license and purching upgrades on an annual schedule.
If you need to back up your Mail Designer 365 email templates (e.g. because you've bought a new Mac or need to format your computer), you have multiple options:

‣ If you use Time Machine on the Mac, the designs are also included in the backup by default.
‣ If you are manually backing up your Mac, you'll need to back up the following folder on your external hard drive:
~/Library/Group Containers/C3HCD5RMD7.net.tower-one.MailDesigner
You can access this folder by opening Finder, going to "Go" > "Go to folder" and copying and pasting in the above path.
‣ You can do a complete manual backup by going to "My Designs." Then, press ⌘ + a to select all the designs and then drag them to a folder on your desktop. You can then also save this folder on an external hard drive.
In case you want to include a "Subscribe" link in the newsletters but MailChimp only shows HTML code that you cannot embed, here's a quick way:

In Mail Designer 365, select "Custom" as link type. Then, insert the MailChimp subscribe tag. Remember, you must insert a link and not the login form for web pages. Forms can not be embedded in mails.



An API key stands for an application programming interface key. The API key is similar to a password. Your email service provider may require you to enter an API Key before you can integrate it with Mail Designer. This is a way to add extra security. It requires you, the user, to enter additional authentication credential aside from your username and password.

If you need to force quit your software for any reason (e.g. your screen has frozen or the app is not responding) please do one of the following:
  • If the app you want to quit is in your dock, hold the "Option" (⌥) key and right-click on the app icon, then, select "Force Quit" from the menu.
  • You can also hold down "Option" (⌥) + "Cmd" (⌘) + "Esc" which will trigger a window with a list of apps you have running. To force quit one or more of these apps, simply select it from the list and click the "Force Quit" button.
There are three main ways to take a screenshot on your Mac:
  • Press "Shift" (⇧) + "Cmd" (⌘) + "4" then click and drag the mouse cursor to capture a specific area of your screen.
  • Press "Shift" (⇧) + "Cmd" (⌘) + "4" and then the space bar to capture a specific window or element on your screen.
  • Alternatively, press "Shift" (⇧) + "Cmd" (⌘) + "3" to capture your full screen.

You can view a copy of all your invoices in our Online Store:

You will find the invoices for your VPN Tracker 365 purchases in the section "Invoices", here:

http://my.vpntracker.com

You work in accounting and need access to the VPN Tracker invoices for your company? Please ask your VPN Tracker Team manager to invite you to you company's team with the role "Accounting". Afterwards you will receive emails as soon as a new invoice is available and you can dowload this from the web portal


You will find the invoices for your Mail Designer 365 purchases in the section "Orders", here:

https://my.maildesigner365.com

You will find the invoices for your tizi products in the section "Orders", here:

http://my.tizi.tv

Other invoices can be found at http://www.equinux.com/goto/invoice
‣ If you would like to save a PDF copy of your invoice, then do the following:
 Press "Command + P"  
 Choose "PDF" > "Save as PDF"

Mailchimp no longer supports the old APIs used by previous Mail Designer versions.

Please update to Mail Designer 365 1.7 or later to use the latest Mailchimp 3.0 API.

Mail Designer 365 1.7 is included with all Mail Designer 365 plans, owners of previous Mail Designer versions can purchase an upgrade plan.
In the world of email design, things are changing constantly. With this in mind, it's important to bear in mind that many features available in legacy versions of Mail Designer may no longer work and that designs created in older versions may not be in line with today's modern standards.

For this reason, we have exclusively dedicated our support and development efforts to maintaining the Mail Designer 365 service - the only Mail Designer version to offer you ongoing updates and compatibility with all future macOS versions.

For reference, below you can find the end of support dates for all legacy versions of Mail Designer:

Mail Designer- Support ended: September 2014

Mail Designer 2 - Support ended: February 2015

Mail Designer Pro - Support ended: May 2016

Mail Designer Pro 2 - Support ended: May 2017

Mail Designer Pro 3 - Support ended: October 2018

Mail Designer Pro HS - Support ended: January 2019

What this means:
While some of these versions of Mail Designer may still work on your current Mac, should you need to get a new Mac, or upgrade to a new macOS, they will no longer be supported.

What to do: If you are still using an older version, we strongly suggest you upgrade to a modern Mail Designer 365 plan to guarantee regular updates and consistent support throughout the lifetime of your plan.
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